Most popular Ronglian qimoyun call center joins ha

In recent years, a large number of young entrepreneurs have actively responded to the call of mass entrepreneurship and innovation and joined the entrepreneurial tide. Start up companies are often not familiar with the company registration process, trademark registration steps, but also to run the tax, industry and commerce, major and minor matters have to be managed, busy. Microenterprise law is such a company that focuses on solving entrepreneurship

in recent years, patented technology has been transformed on the spot, and a large number of young entrepreneurs have actively responded to the call of the public for entrepreneurship and innovation, and joined the entrepreneurial tide. Startups are often not familiar with the company registration process, trademark registration steps, but they also need to pay taxes, but they only often use spiral spring industry and commerce with circular cross-section of spring material. They have to deal with major and minor matters, and are very busy. Small and micro enterprise law is such a company that focuses on solving the troubles of start-ups and providing one-stop basic legal and fiscal services for small and medium-sized enterprises. At present, the legal staff of small and micro enterprises has reached more than 130 people, covering all regions of Beijing, setting up branches in Shenzhen, and completing the round a financing of US $5million led by Fosun Kunzhong, gradually growing into a leading self-supporting enterprise legal service provider in China

with the continuous expansion of the legal business scope of small and micro enterprises and the expansion of the team size, how to standardize and standardize the customer service team services and provide more efficient, professional and considerate services for small and medium-sized enterprises has become a top priority. Relevant principals of legal affairs of small and micro enterprises carried out the selection of call centers

after a period of research and comparison of the call center system, small and micro lawyers finally chose to establish a cooperative relationship with Ronglian Qimo. According to the relevant person in charge of legal affairs of small and micro enterprises, the Ronglian qimoyun call center has rich functions, which well meets the needs of our customer service team in the whole process of pre-sales, in-sales and after-sales services, such as efficient communication with customers, rapid response to customer business inquiries, and solving customer feedback. After sorting out the legal customer service process of small and micro enterprises, the professional consulting team of Ronglian Qimo gave a set of customized call center solutions

enrich voice call functions and effectively improve customer satisfaction

small and micro businesses have a wide range of legal business, involving company registration, agency bookkeeping, legal services, etc. they can accurately identify customer types and customer needs, and provide professional services at the first time, which is a test of their professional proficiency

after the introduction of qimoyun call center, small and micro lawyers classified the business types through IVR voice navigation. The customer's incoming call button selected the corresponding business services, and then transferred to the manual seats with corresponding professional skills. This can not only save users from waiting too long, but also give full play to the skills of the artificial agent in the field, improve the sense of achievement of the artificial agent, so that the artificial agent can effectively solve customer requests and improve customer satisfaction

the registered customer base of legal affairs of small and micro enterprises is large, and the customer group is divided into ordinary members, VIP members and Diamond members. Through qimoyun call center platform, customers call small and micro legal affairs, and remind the seats to pick up in the form of electronic bomb screen since the meeting. At the same time, the incoming call pop-up screen can accurately locate the customer information and visit trajectory, which is convenient for the seats to analyze the customer's behavior motivation, quickly judge the customer's needs, make targeted answers, and improve the response speed of the seats' questions

the communication level between each agent and customers is uneven, and the communication skills mastered by the LED display are different. How to standardize the agent communication script and improve the agent communication level is an important part of the service process. After the introduction of qimoyun call center platform, every voice call between the agent and the customer is saved in the form of recording. The seat manager can listen to the seat voice, find out the communication loopholes in the call process, adjust the seat communication strategy in time, and improve the seat communication service ability

report real-time statistics efficient management of agent team work

before the introduction of qimoyun call center, small and micro legal agents used traditional fixed line phones to communicate with customers, but the statistics of daily workload, incoming region and satisfaction of agents were cumbersome, so they could not have a real-time control over the dynamics of agent work

through the powerful real-time report statistics function of qimoyun call center, small and micro legal agent managers can conduct comprehensive statistics on agent work data through multiple dimensions, such as incoming geographical distribution, incoming time trend, agent workload, and agent satisfaction survey, query by day, month, and year, and export reports. Qimoyun call center report statistics can help managers sell similar products in China at a price of 2.5 per ton (2) 60000 yuan to control the operation of the call center, scientifically assess the performance of the seat team, reasonably optimize the service work of the seat team and improve the business service quality of the seat team through diversified data analysis

at present, it has been one year since the small and micro legal department launched qimoyun call center. According to the relevant person in charge of small and micro legal affairs, the small and micro legal CRM system has been connected with the Ronglian qimoyun call platform to realize the data flow between systems, and the incoming call of customers automatically displays the basic information and service demands of customers. In this way, the seat service work is more targeted, so that every customer feels that it is VIP service. We believe that with the in-depth application of small and micro legal affairs and Qimo's agile and efficient after-sales service, small and micro legal affairs will build an efficient customer service team, strengthen the service competitiveness of the industry, expand brand influence, and win the favor of more small, medium and micro enterprise customers